POST api/ServiceTicket

Request Information

URI Parameters

None.

Body Parameters

ServiceTicket
NameDescriptionTypeAdditional information
ServiceTicketId

Sedona internal autonumber for the Service Ticket record (SV_Service_Ticket table); required for PUT (updates)

 integer

None.
TicketStatus

Two letter code of status where: CL = Closed, DP = Dispatched, IP = In Progress, OP = Open, RS = Resolved, SC = Scheduled

 string

Required
TicketStatusName

Full name of status where: CL = Closed, DP = Dispatched, IP = In Progress, OP = Open, RS = Resolved, SC = Scheduled

 string

None.
TicketNumber

Service Ticket Number; will be created when adding a new service ticket;

 integer

None.
CustomerId

Foreign key from AR_Customer table

 integer

Required
CustomerNumber

Customer_Number field from the AR_Customer table

 string

None.
CustomerName

Customer_Name field from the AR_Customer table

 string

None.
SiteName

Site Name

 string

None.
CustomerSiteId

Foreign key from AR_Customer_Site table

 integer

Required
City

string

None.
State

string

None.
CustomerSiteAddress

Site information from the AR_Customer_Site table

 string

None.
CustomerSystemId

Foreign key from AR_Customer_System table

 integer

Required
AlarmAccount

Alarm_Account field from the AR_Customer_System table

 string

None.
SystemCode

Value from SY_System table; must be a valid value, and cannot be set to N/A; list of valid options can be retrieved from GET: api/systemtype

 string

None.
MultipleSystems

Designates whether there are multiple systems; defaults to false

 boolean

None.
CreationDate

Date the Service Ticket was created

 date

None.
RequestedBy

Name of the person who requested the ticket

 string

String length: inclusive between 0 and 200
RequestedByPhone

Phone number of the person who requested the ticket

 string

String length: inclusive between 0 and 15
RequestedByPhoneExt

string

String length: inclusive between 0 and 5
AutoNotify

Email to notify

 string

String length: inclusive between 0 and 320
ProblemCode

Value from SV_Problem table; list of valid options can be retrieved from GET: api/serviceproblem

 string

String length: inclusive between 0 and 25
SubProblemCode

Value from SV_Problem table; list of valid options can be retrieved from GET: api/serviceproblem

 string

String length: inclusive between 0 and 25
ScheduledFor

Date/time the service ticket is scheduled for

 date

None.
ServiceTechCode

Value of Employee_Code from SY_Employee table referenced by the SV_Service_Tech table; list of valid options can be retrieved from GET: api/servicetech

 string

String length: inclusive between 0 and 25
EstimatedLength

Estimated length of the appointment in minutes (i.e. 30, 60, etc.)

 integer

None.
ResolutionCode

Value from OE_Resolution table; set to N/A if not applicable; list of valid options can be retrieved from GET: api/resolution

 string

String length: inclusive between 0 and 25
Billable

The service ticket is billable

 boolean

None.
Billed

The service ticket has been billed

 boolean

None.
EquipmentCharge

Equipment Charge

 decimal number

None.
LaborCharge

Labor Charge

 decimal number

None.
OtherCharge

Other Charge

 decimal number

None.
TaxTotal

Tax Total

 decimal number

None.
CustomerComments

Customer Comments

 string

String length: inclusive between 0 and 255
RegularHours

Regular Hours

 decimal number

None.
OvertimeHours

Overtime Hours

 decimal number

None.
HolidayHours

Holiday Hours

 decimal number

None.
TripCharge

Trip Charge

 decimal number

None.
InvoiceNumber

Value from SV_Problem table; Note: This is not the InvoiceId

 integer

None.
RegularRate

Regular Rate on this ticket

 decimal number

None.
OvertimeRate

Overtime Rate on this ticket

 decimal number

None.
HolidayRate

Holiday Rate on this ticket

 decimal number

None.
BypassWarranty

By-pass any warranties

 boolean

None.
BypassServiceLevel

By-pass the service service level

 boolean

None.
IsInspection

The service ticket is related to an inspection

 boolean

None.
ClosedDate

Date the Ticket was closed

 date

None.
DaysToClosed

Number of days from Created to Closed

 integer

None.
ManualLabor

Includes manual labor

 boolean

None.
ServiceCompanyCode

Value from SV_Service_Company table; Provider of Service for this System; list of valid options can be retrieved from GET: api/servicecompany

 string

String length: inclusive between 0 and 25
ServiceCompanyID

Value from SV_Service_Company table; Provider of Service for this System; list of valid options can be retrieved from GET: api/servicecompany; used only by the GETs

 integer

None.
Priority

Foreign key from SS_Priority table corresponding to Low, Medium, High, or Critical; defaults to Medium is not supplied

 string

None.
CategoryCode

Category from AR_Category table; defaults to N/A if not supplied

 string

String length: inclusive between 0 and 25
ExpertiseLevel

levels 1-5

 integer

None.
EnteredBy

The user who entered the ticket

 string

String length: inclusive between 0 and 20
InvoiceContact

name of contact for the Invoice

 string

String length: inclusive between 0 and 200
Signer

name of the signer

 string

None.
ServiceLevelCode

Value from SV_Service_Level table; list of valid options can be retrieved from GET: api/servicelevel

 string

String length: inclusive between 0 and 25
UserCode

user name of the user who updated this ticket

 string

String length: inclusive between 0 and 30
PONumber

PO Number

 string

String length: inclusive between 0 and 20
RouteCode

Value from SV_Routes table; list of valid options can be retrieved from GET: api/serviceroute

 string

String length: inclusive between 0 and 25
SubCustomerSiteId

Foreign key from AR_Customer_Site table

 integer

None.
CustomerCCId

Foreign key from AR_Customer_CC table

 integer

None.
CustomerBankId

Foreign key from AR_Customer_Bank table

 integer

None.
CustomerBillId

Foreign key from AR_Customer_Bill table

 integer

None.
CustomerContactId

Foreign key from AR_Customer_Contact table

 integer

None.
InspectionId

Foreign key from SV_Inspection table

 integer

None.
ServiceTicketGroupId

Foreign key from SV_Service_Ticket_Group table

 integer

None.
ServiceCoordinatorEmployeeId

Foreign key from SY_Employee table

 integer

None.
Notes

Collection of ServiceTicketNote

None.
Parts

Collection of ServiceTicketPart

None.
Customer

Customer

None.
Site

CustomerSite

None.
System

CustomerSystem

None.

Request Formats

application/json, text/json

Sample: 
{
  "ServiceTicketId": 1,
  "TicketStatus": "sample string 1",
  "TicketStatusName": "sample string 2",
  "TicketNumber": 1,
  "CustomerId": 3,
  "CustomerNumber": "sample string 4",
  "CustomerName": "sample string 5",
  "SiteName": "sample string 6",
  "CustomerSiteId": 7,
  "City": "sample string 8",
  "State": "sample string 9",
  "CustomerSiteAddress": "sample string 10",
  "CustomerSystemId": 11,
  "AlarmAccount": "sample string 12",
  "SystemCode": "sample string 13",
  "MultipleSystems": true,
  "CreationDate": "2024-12-30T11:36:42.8068494-06:00",
  "RequestedBy": "sample string 14",
  "RequestedByPhone": "sample string 15",
  "RequestedByPhoneExt": "sample string 16",
  "AutoNotify": "sample string 17",
  "ProblemCode": "sample string 18",
  "SubProblemCode": "sample string 19",
  "ScheduledFor": "2024-12-30T11:36:42.8068494-06:00",
  "ServiceTechCode": "sample string 20",
  "EstimatedLength": 1,
  "ResolutionCode": "sample string 21",
  "Billable": true,
  "Billed": true,
  "EquipmentCharge": 1.0,
  "LaborCharge": 1.0,
  "OtherCharge": 1.0,
  "TaxTotal": 1.0,
  "CustomerComments": "sample string 22",
  "RegularHours": 1.1,
  "OvertimeHours": 1.1,
  "HolidayHours": 1.1,
  "TripCharge": 1.0,
  "InvoiceNumber": 1,
  "RegularRate": 1.0,
  "OvertimeRate": 1.0,
  "HolidayRate": 1.0,
  "BypassWarranty": true,
  "BypassServiceLevel": true,
  "IsInspection": true,
  "ClosedDate": "2024-12-30T11:36:42.8068494-06:00",
  "DaysToClosed": 1,
  "ManualLabor": true,
  "ServiceCompanyCode": "sample string 23",
  "ServiceCompanyID": 1,
  "Priority": "sample string 24",
  "CategoryCode": "sample string 25",
  "ExpertiseLevel": 1,
  "EnteredBy": "sample string 26",
  "InvoiceContact": "sample string 27",
  "Signer": "sample string 28",
  "ServiceLevelCode": "sample string 29",
  "UserCode": "sample string 30",
  "PONumber": "sample string 31",
  "RouteCode": "sample string 32",
  "SubCustomerSiteId": 1,
  "CustomerCCId": 1,
  "CustomerBankId": 1,
  "CustomerBillId": 1,
  "CustomerContactId": 1,
  "InspectionId": 1,
  "ServiceTicketGroupId": 1,
  "ServiceCoordinatorEmployeeId": 1,
  "Notes": [
    {
      "NoteId": 1,
      "ServiceTicketNumber": 2,
      "Note": "sample string 3",
      "AccessLevel": 1,
      "UserCode": "sample string 4",
      "IsResolution": true,
      "CreationDate": "2024-12-30T11:36:42.8068494-06:00"
    },
    {
      "NoteId": 1,
      "ServiceTicketNumber": 2,
      "Note": "sample string 3",
      "AccessLevel": 1,
      "UserCode": "sample string 4",
      "IsResolution": true,
      "CreationDate": "2024-12-30T11:36:42.8068494-06:00"
    }
  ],
  "Parts": [
    {
      "ServiceTicketPartId": 1,
      "ServiceTicketNumber": 2,
      "PartCode": "sample string 3",
      "PartDescription": "sample string 4",
      "Quantity": 1.1,
      "Rate": 5.0,
      "Location": "sample string 6",
      "ServiceTechCode": "sample string 7",
      "FromStock": true,
      "SerialNumber": "sample string 8",
      "LotNumber": "sample string 9",
      "WarehouseCode": "sample string 10"
    },
    {
      "ServiceTicketPartId": 1,
      "ServiceTicketNumber": 2,
      "PartCode": "sample string 3",
      "PartDescription": "sample string 4",
      "Quantity": 1.1,
      "Rate": 5.0,
      "Location": "sample string 6",
      "ServiceTechCode": "sample string 7",
      "FromStock": true,
      "SerialNumber": "sample string 8",
      "LotNumber": "sample string 9",
      "WarehouseCode": "sample string 10"
    }
  ],
  "Customer": {
    "CustomerId": 1,
    "CustomerNumber": "sample string 2",
    "CustomerName": "sample string 3",
    "StatusCode": "sample string 4",
    "TypeCode": "sample string 5",
    "CollectionStatusCode": "sample string 6",
    "SalespersonCode": "sample string 7",
    "TermCode": "sample string 8",
    "TaxExemptNum": "sample string 9",
    "BlanketPO": "sample string 10",
    "BlanketPOExpire": "sample string 11",
    "OldCustomerNumber": "sample string 12",
    "LastStatementDate": "sample string 13",
    "NoLateFees": true,
    "NoStatements": true,
    "NoCollections": true,
    "OkToIncreaseDate": "sample string 14",
    "StatementBalance": 15.1,
    "PrintSiteOnInvoices": true,
    "PrintStatements": true,
    "PrintCycleInvoices": true,
    "RollUpRecurring": true,
    "CustomerSince": "sample string 16",
    "BranchCode": "sample string 17",
    "CustomerGroupID": 1,
    "GroupCode": "sample string 18",
    "Group2Code": "sample string 19",
    "CustomerName2": "sample string 20",
    "MasterAccountCode": "sample string 21",
    "CustomerRelationCode": "sample string 22",
    "IsMaster": true,
    "MasterAccountBilling": true,
    "BalanceDue": 1.0,
    "TotalActiveRMR": 1.0,
    "TotalActiveRAR": 1.0,
    "FullNameAndNumber": "sample string 23",
    "CustomerBillPrimary": {
      "CustomerBillId": 1,
      "CustomerId": 2,
      "IsCommercial": true,
      "BillName": "sample string 4",
      "Address1": "sample string 5",
      "Address2": "sample string 6",
      "Address3": "sample string 7",
      "City": "sample string 8",
      "State": "sample string 9",
      "Zip": "sample string 10",
      "County": "sample string 11",
      "ZipExt": "sample string 12",
      "CountryAbbrev": "sample string 13",
      "Phone1": "sample string 14",
      "Phone2": "sample string 15",
      "Fax": "sample string 16",
      "Email": "sample string 17",
      "IsPrimary": true,
      "Inactive": true,
      "BranchCode": "sample string 19",
      "EmailInvoices": true,
      "BusinessName2": "sample string 20"
    }
  },
  "Site": {
    "CustomerSiteId": 1,
    "CustomerId": 1,
    "TaxGroupCode": "sample string 2",
    "BranchCode": "sample string 3",
    "IsCommercial": true,
    "SiteName": "sample string 4",
    "Address1": "sample string 5",
    "Address2": "sample string 6",
    "Address3": "sample string 7",
    "City": "sample string 8",
    "State": "sample string 9",
    "Zip": "sample string 10",
    "County": "sample string 11",
    "ZipExt": "sample string 12",
    "CountryAbbrev": "sample string 13",
    "Phone1": "sample string 14",
    "Phone2": "sample string 15",
    "Fax": "sample string 16",
    "Email": "sample string 17",
    "Comments": "sample string 18",
    "MapCode": "sample string 19",
    "CrossStreet": "sample string 20",
    "CustomerSince": "sample string 21",
    "Inactive": true,
    "ExternalLink": "sample string 22",
    "ExternalSerialNumber": "sample string 23",
    "ExternalVersionNumber": "sample string 24",
    "CycleTaxGroupCode": "sample string 25",
    "TaxExemptNum": "sample string 26",
    "GSTTaxExemptNum": "sample string 27",
    "SiteNumber": "sample string 28",
    "CustomerBillId": 29,
    "BusinessName2": "sample string 30"
  },
  "System": {
    "CustomerSystemId": 1,
    "CSCustomerSystemId": 1,
    "CustomerId": 1,
    "CustomerNumber": "sample string 2",
    "CustomerName": "sample string 3",
    "CustomerSiteId": 4,
    "SiteAddress": "sample string 5",
    "SitePhone": "sample string 6",
    "SitePhone2": "sample string 7",
    "SystemCode": "sample string 8",
    "PanelTypeCode": "sample string 9",
    "PanelLocation": "sample string 10",
    "Memo": "sample string 11",
    "JobCode": "sample string 12",
    "ContractFormCode": "sample string 13",
    "ContractNumber": "sample string 14",
    "WarrantyCode": "sample string 15",
    "ServiceLevelCode": "sample string 16",
    "ServiceLevelId": 1,
    "AlarmAccount": "sample string 17",
    "AlarmCompanyCode": "sample string 18",
    "ServiceCompanyCode": "sample string 19",
    "ServiceCompanyId": 1,
    "ContractStartDate": "sample string 20",
    "Months": 1,
    "RenewalMonths": 1,
    "InvoiceDescriptionId": 1,
    "CyclePONumber": "sample string 21",
    "CyclePOExpire": "sample string 22",
    "LastInspectionDate": "sample string 23",
    "NextInspectionDate": "sample string 24",
    "InspectionNotes": "sample string 25",
    "SystemComments": "sample string 26",
    "OkToIncrDate": "sample string 27",
    "WarrantyDate": "sample string 28",
    "Inactive": true,
    "PORequired": true,
    "RouteId": 1,
    "TransmissionFormatId": 1,
    "SystemPassword": "sample string 29",
    "DuressPassword": "sample string 30",
    "KeysOnFile": true,
    "KeyNumber": "sample string 31",
    "ULGradeId": 1,
    "HasSounder": true,
    "KeypadCode": "sample string 32",
    "PanelPhone": "sample string 33",
    "CSPhone": "sample string 34",
    "SecondaryAccount": "sample string 35",
    "SecondaryPanelTypeId": 1,
    "SecTransmissionFormatId": 1,
    "EmergencyContacts": [
      {
        "CustomerSystemCallListId": 1,
        "CustomerSystemId": 2,
        "Title": "sample string 3",
        "ContactName": "sample string 4",
        "HomePhone": "sample string 5",
        "MobilePhone": "sample string 6",
        "WorkPhone": "sample string 7",
        "Extension": "sample string 8",
        "EMail": "sample string 9",
        "Fax": "sample string 10",
        "Pager": "sample string 11",
        "UserNumber": "sample string 12",
        "Passcode": "sample string 13",
        "VerifyPasscode": true,
        "KeyHolder": true,
        "AllowAlarmResolution": true,
        "AllowSystemChanges": true,
        "Instructions": "sample string 14",
        "Sequence": 15,
        "Relation": "sample string 16"
      },
      {
        "CustomerSystemCallListId": 1,
        "CustomerSystemId": 2,
        "Title": "sample string 3",
        "ContactName": "sample string 4",
        "HomePhone": "sample string 5",
        "MobilePhone": "sample string 6",
        "WorkPhone": "sample string 7",
        "Extension": "sample string 8",
        "EMail": "sample string 9",
        "Fax": "sample string 10",
        "Pager": "sample string 11",
        "UserNumber": "sample string 12",
        "Passcode": "sample string 13",
        "VerifyPasscode": true,
        "KeyHolder": true,
        "AllowAlarmResolution": true,
        "AllowSystemChanges": true,
        "Instructions": "sample string 14",
        "Sequence": 15,
        "Relation": "sample string 16"
      }
    ],
    "RecurLines": [
      {
        "CustomerRecurringId": 1,
        "CustomerId": 1,
        "CustomerBillId": 2,
        "CustomerSiteId": 3,
        "CustomerSystemId": 4,
        "ItemCode": "sample string 5",
        "BillCycle": "sample string 6",
        "MonthlyAmount": 7.0,
        "CycleStartDate": "sample string 8",
        "CycleEndDate": "sample string 9",
        "LastCycleDate": "sample string 10",
        "NextCycleDate": "sample string 11",
        "PendingAmt": 12.0,
        "JobCode": "sample string 13",
        "IsCancelled": true,
        "CancelledRMRTrackingId": 14,
        "LastRateIncrease": "sample string 15",
        "MasterItemCode": "sample string 16",
        "MasterAccountCode": "sample string 17",
        "CycleAmount": 18.0,
        "BillOnDay": 19,
        "UserDescription": "sample string 20",
        "InvoiceItemMemo": "sample string 21",
        "BranchCode": "sample string 22",
        "RMRReasonCode": "sample string 23",
        "RMRTrackingComments": "sample string 24",
        "UserCode": "sample string 25"
      },
      {
        "CustomerRecurringId": 1,
        "CustomerId": 1,
        "CustomerBillId": 2,
        "CustomerSiteId": 3,
        "CustomerSystemId": 4,
        "ItemCode": "sample string 5",
        "BillCycle": "sample string 6",
        "MonthlyAmount": 7.0,
        "CycleStartDate": "sample string 8",
        "CycleEndDate": "sample string 9",
        "LastCycleDate": "sample string 10",
        "NextCycleDate": "sample string 11",
        "PendingAmt": 12.0,
        "JobCode": "sample string 13",
        "IsCancelled": true,
        "CancelledRMRTrackingId": 14,
        "LastRateIncrease": "sample string 15",
        "MasterItemCode": "sample string 16",
        "MasterAccountCode": "sample string 17",
        "CycleAmount": 18.0,
        "BillOnDay": 19,
        "UserDescription": "sample string 20",
        "InvoiceItemMemo": "sample string 21",
        "BranchCode": "sample string 22",
        "RMRReasonCode": "sample string 23",
        "RMRTrackingComments": "sample string 24",
        "UserCode": "sample string 25"
      }
    ],
    "SystemCustomer": {
      "CustomerId": 1,
      "CustomerNumber": "sample string 2",
      "CustomerName": "sample string 3",
      "StatusCode": "sample string 4",
      "TypeCode": "sample string 5",
      "CollectionStatusCode": "sample string 6",
      "SalespersonCode": "sample string 7",
      "TermCode": "sample string 8",
      "TaxExemptNum": "sample string 9",
      "BlanketPO": "sample string 10",
      "BlanketPOExpire": "sample string 11",
      "OldCustomerNumber": "sample string 12",
      "LastStatementDate": "sample string 13",
      "NoLateFees": true,
      "NoStatements": true,
      "NoCollections": true,
      "OkToIncreaseDate": "sample string 14",
      "StatementBalance": 15.1,
      "PrintSiteOnInvoices": true,
      "PrintStatements": true,
      "PrintCycleInvoices": true,
      "RollUpRecurring": true,
      "CustomerSince": "sample string 16",
      "BranchCode": "sample string 17",
      "CustomerGroupID": 1,
      "GroupCode": "sample string 18",
      "Group2Code": "sample string 19",
      "CustomerName2": "sample string 20",
      "MasterAccountCode": "sample string 21",
      "CustomerRelationCode": "sample string 22",
      "IsMaster": true,
      "MasterAccountBilling": true,
      "BalanceDue": 1.0,
      "TotalActiveRMR": 1.0,
      "TotalActiveRAR": 1.0,
      "FullNameAndNumber": "sample string 23",
      "CustomerBillPrimary": {
        "CustomerBillId": 1,
        "CustomerId": 2,
        "IsCommercial": true,
        "BillName": "sample string 4",
        "Address1": "sample string 5",
        "Address2": "sample string 6",
        "Address3": "sample string 7",
        "City": "sample string 8",
        "State": "sample string 9",
        "Zip": "sample string 10",
        "County": "sample string 11",
        "ZipExt": "sample string 12",
        "CountryAbbrev": "sample string 13",
        "Phone1": "sample string 14",
        "Phone2": "sample string 15",
        "Fax": "sample string 16",
        "Email": "sample string 17",
        "IsPrimary": true,
        "Inactive": true,
        "BranchCode": "sample string 19",
        "EmailInvoices": true,
        "BusinessName2": "sample string 20"
      }
    },
    "SystemSite": {
      "CustomerSiteId": 1,
      "CustomerId": 1,
      "TaxGroupCode": "sample string 2",
      "BranchCode": "sample string 3",
      "IsCommercial": true,
      "SiteName": "sample string 4",
      "Address1": "sample string 5",
      "Address2": "sample string 6",
      "Address3": "sample string 7",
      "City": "sample string 8",
      "State": "sample string 9",
      "Zip": "sample string 10",
      "County": "sample string 11",
      "ZipExt": "sample string 12",
      "CountryAbbrev": "sample string 13",
      "Phone1": "sample string 14",
      "Phone2": "sample string 15",
      "Fax": "sample string 16",
      "Email": "sample string 17",
      "Comments": "sample string 18",
      "MapCode": "sample string 19",
      "CrossStreet": "sample string 20",
      "CustomerSince": "sample string 21",
      "Inactive": true,
      "ExternalLink": "sample string 22",
      "ExternalSerialNumber": "sample string 23",
      "ExternalVersionNumber": "sample string 24",
      "CycleTaxGroupCode": "sample string 25",
      "TaxExemptNum": "sample string 26",
      "GSTTaxExemptNum": "sample string 27",
      "SiteNumber": "sample string 28",
      "CustomerBillId": 29,
      "BusinessName2": "sample string 30"
    }
  }
}

application/xml, text/xml

Sample: 
<ServiceTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/SedonaServices.Models">
  <AlarmAccount>sample string 12</AlarmAccount>
  <AutoNotify>sample string 17</AutoNotify>
  <Billable>true</Billable>
  <Billed>true</Billed>
  <BypassServiceLevel>true</BypassServiceLevel>
  <BypassWarranty>true</BypassWarranty>
  <CategoryCode>sample string 25</CategoryCode>
  <City>sample string 8</City>
  <ClosedDate>2024-12-30T11:36:42.8068494-06:00</ClosedDate>
  <CreationDate>2024-12-30T11:36:42.8068494-06:00</CreationDate>
  <Customer>
    <BalanceDue>1</BalanceDue>
    <BlanketPO>sample string 10</BlanketPO>
    <BlanketPOExpire>sample string 11</BlanketPOExpire>
    <BranchCode>sample string 17</BranchCode>
    <CollectionStatusCode>sample string 6</CollectionStatusCode>
    <CustomerBillPrimary>
      <Address1>sample string 5</Address1>
      <Address2>sample string 6</Address2>
      <Address3>sample string 7</Address3>
      <BillName>sample string 4</BillName>
      <BranchCode>sample string 19</BranchCode>
      <BusinessName2>sample string 20</BusinessName2>
      <City>sample string 8</City>
      <CountryAbbrev>sample string 13</CountryAbbrev>
      <County>sample string 11</County>
      <CustomerBillId>1</CustomerBillId>
      <CustomerId>2</CustomerId>
      <Email>sample string 17</Email>
      <EmailInvoices>true</EmailInvoices>
      <Fax>sample string 16</Fax>
      <Inactive>true</Inactive>
      <IsCommercial>true</IsCommercial>
      <IsPrimary>true</IsPrimary>
      <Phone1>sample string 14</Phone1>
      <Phone2>sample string 15</Phone2>
      <State>sample string 9</State>
      <Zip>sample string 10</Zip>
      <ZipExt>sample string 12</ZipExt>
    </CustomerBillPrimary>
    <CustomerGroupID>1</CustomerGroupID>
    <CustomerId>1</CustomerId>
    <CustomerName>sample string 3</CustomerName>
    <CustomerName2>sample string 20</CustomerName2>
    <CustomerNumber>sample string 2</CustomerNumber>
    <CustomerRelationCode>sample string 22</CustomerRelationCode>
    <CustomerSince>sample string 16</CustomerSince>
    <FullNameAndNumber>sample string 23</FullNameAndNumber>
    <Group2Code>sample string 19</Group2Code>
    <GroupCode>sample string 18</GroupCode>
    <IsMaster>true</IsMaster>
    <LastStatementDate>sample string 13</LastStatementDate>
    <MasterAccountBilling>true</MasterAccountBilling>
    <MasterAccountCode>sample string 21</MasterAccountCode>
    <NoCollections>true</NoCollections>
    <NoLateFees>true</NoLateFees>
    <NoStatements>true</NoStatements>
    <OkToIncreaseDate>sample string 14</OkToIncreaseDate>
    <OldCustomerNumber>sample string 12</OldCustomerNumber>
    <PrintCycleInvoices>true</PrintCycleInvoices>
    <PrintSiteOnInvoices>true</PrintSiteOnInvoices>
    <PrintStatements>true</PrintStatements>
    <RollUpRecurring>true</RollUpRecurring>
    <SalespersonCode>sample string 7</SalespersonCode>
    <StatementBalance>15.1</StatementBalance>
    <StatusCode>sample string 4</StatusCode>
    <TaxExemptNum>sample string 9</TaxExemptNum>
    <TermCode>sample string 8</TermCode>
    <TotalActiveRAR>1</TotalActiveRAR>
    <TotalActiveRMR>1</TotalActiveRMR>
    <TypeCode>sample string 5</TypeCode>
  </Customer>
  <CustomerBankId>1</CustomerBankId>
  <CustomerBillId>1</CustomerBillId>
  <CustomerCCId>1</CustomerCCId>
  <CustomerComments>sample string 22</CustomerComments>
  <CustomerContactId>1</CustomerContactId>
  <CustomerId>3</CustomerId>
  <CustomerName>sample string 5</CustomerName>
  <CustomerNumber>sample string 4</CustomerNumber>
  <CustomerSiteAddress>sample string 10</CustomerSiteAddress>
  <CustomerSiteId>7</CustomerSiteId>
  <CustomerSystemId>11</CustomerSystemId>
  <DaysToClosed>1</DaysToClosed>
  <EnteredBy>sample string 26</EnteredBy>
  <EquipmentCharge>1</EquipmentCharge>
  <EstimatedLength>1</EstimatedLength>
  <ExpertiseLevel>1</ExpertiseLevel>
  <HolidayHours>1.1</HolidayHours>
  <HolidayRate>1</HolidayRate>
  <InspectionId>1</InspectionId>
  <InvoiceContact>sample string 27</InvoiceContact>
  <InvoiceNumber>1</InvoiceNumber>
  <IsInspection>true</IsInspection>
  <LaborCharge>1</LaborCharge>
  <ManualLabor>true</ManualLabor>
  <MultipleSystems>true</MultipleSystems>
  <Notes>
    <ServiceTicketNote>
      <AccessLevel>1</AccessLevel>
      <CreationDate>2024-12-30T11:36:42.8068494-06:00</CreationDate>
      <IsResolution>true</IsResolution>
      <Note>sample string 3</Note>
      <NoteId>1</NoteId>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <UserCode>sample string 4</UserCode>
    </ServiceTicketNote>
    <ServiceTicketNote>
      <AccessLevel>1</AccessLevel>
      <CreationDate>2024-12-30T11:36:42.8068494-06:00</CreationDate>
      <IsResolution>true</IsResolution>
      <Note>sample string 3</Note>
      <NoteId>1</NoteId>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <UserCode>sample string 4</UserCode>
    </ServiceTicketNote>
  </Notes>
  <OtherCharge>1</OtherCharge>
  <OvertimeHours>1.1</OvertimeHours>
  <OvertimeRate>1</OvertimeRate>
  <PONumber>sample string 31</PONumber>
  <Parts>
    <ServiceTicketPart>
      <FromStock>true</FromStock>
      <Location>sample string 6</Location>
      <LotNumber>sample string 9</LotNumber>
      <PartCode>sample string 3</PartCode>
      <PartDescription>sample string 4</PartDescription>
      <Quantity>1.1</Quantity>
      <Rate>5</Rate>
      <SerialNumber>sample string 8</SerialNumber>
      <ServiceTechCode>sample string 7</ServiceTechCode>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <ServiceTicketPartId>1</ServiceTicketPartId>
      <WarehouseCode>sample string 10</WarehouseCode>
    </ServiceTicketPart>
    <ServiceTicketPart>
      <FromStock>true</FromStock>
      <Location>sample string 6</Location>
      <LotNumber>sample string 9</LotNumber>
      <PartCode>sample string 3</PartCode>
      <PartDescription>sample string 4</PartDescription>
      <Quantity>1.1</Quantity>
      <Rate>5</Rate>
      <SerialNumber>sample string 8</SerialNumber>
      <ServiceTechCode>sample string 7</ServiceTechCode>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <ServiceTicketPartId>1</ServiceTicketPartId>
      <WarehouseCode>sample string 10</WarehouseCode>
    </ServiceTicketPart>
  </Parts>
  <Priority>sample string 24</Priority>
  <ProblemCode>sample string 18</ProblemCode>
  <RegularHours>1.1</RegularHours>
  <RegularRate>1</RegularRate>
  <RequestedBy>sample string 14</RequestedBy>
  <RequestedByPhone>sample string 15</RequestedByPhone>
  <RequestedByPhoneExt>sample string 16</RequestedByPhoneExt>
  <ResolutionCode>sample string 21</ResolutionCode>
  <RouteCode>sample string 32</RouteCode>
  <ScheduledFor>2024-12-30T11:36:42.8068494-06:00</ScheduledFor>
  <ServiceCompanyCode>sample string 23</ServiceCompanyCode>
  <ServiceCompanyID>1</ServiceCompanyID>
  <ServiceCoordinatorEmployeeId>1</ServiceCoordinatorEmployeeId>
  <ServiceLevelCode>sample string 29</ServiceLevelCode>
  <ServiceTechCode>sample string 20</ServiceTechCode>
  <ServiceTicketGroupId>1</ServiceTicketGroupId>
  <ServiceTicketId>1</ServiceTicketId>
  <Signer>sample string 28</Signer>
  <Site>
    <Address1>sample string 5</Address1>
    <Address2>sample string 6</Address2>
    <Address3>sample string 7</Address3>
    <BranchCode>sample string 3</BranchCode>
    <BusinessName2>sample string 30</BusinessName2>
    <City>sample string 8</City>
    <Comments>sample string 18</Comments>
    <CountryAbbrev>sample string 13</CountryAbbrev>
    <County>sample string 11</County>
    <CrossStreet>sample string 20</CrossStreet>
    <CustomerBillId>29</CustomerBillId>
    <CustomerId>1</CustomerId>
    <CustomerSince>sample string 21</CustomerSince>
    <CustomerSiteId>1</CustomerSiteId>
    <CycleTaxGroupCode>sample string 25</CycleTaxGroupCode>
    <Email>sample string 17</Email>
    <ExternalLink>sample string 22</ExternalLink>
    <ExternalSerialNumber>sample string 23</ExternalSerialNumber>
    <ExternalVersionNumber>sample string 24</ExternalVersionNumber>
    <Fax>sample string 16</Fax>
    <GSTTaxExemptNum>sample string 27</GSTTaxExemptNum>
    <Inactive>true</Inactive>
    <IsCommercial>true</IsCommercial>
    <MapCode>sample string 19</MapCode>
    <Phone1>sample string 14</Phone1>
    <Phone2>sample string 15</Phone2>
    <SiteName>sample string 4</SiteName>
    <SiteNumber>sample string 28</SiteNumber>
    <State>sample string 9</State>
    <TaxExemptNum>sample string 26</TaxExemptNum>
    <TaxGroupCode>sample string 2</TaxGroupCode>
    <Zip>sample string 10</Zip>
    <ZipExt>sample string 12</ZipExt>
  </Site>
  <SiteName>sample string 6</SiteName>
  <State>sample string 9</State>
  <SubCustomerSiteId>1</SubCustomerSiteId>
  <SubProblemCode>sample string 19</SubProblemCode>
  <System>
    <AlarmAccount>sample string 17</AlarmAccount>
    <AlarmCompanyCode>sample string 18</AlarmCompanyCode>
    <CSCustomerSystemId>1</CSCustomerSystemId>
    <CSPhone>sample string 34</CSPhone>
    <ContractFormCode>sample string 13</ContractFormCode>
    <ContractNumber>sample string 14</ContractNumber>
    <ContractStartDate>sample string 20</ContractStartDate>
    <CustomerId>1</CustomerId>
    <CustomerName>sample string 3</CustomerName>
    <CustomerNumber>sample string 2</CustomerNumber>
    <CustomerSiteId>4</CustomerSiteId>
    <CustomerSystemId>1</CustomerSystemId>
    <CyclePOExpire>sample string 22</CyclePOExpire>
    <CyclePONumber>sample string 21</CyclePONumber>
    <DuressPassword>sample string 30</DuressPassword>
    <EmergencyContacts>
      <CustomerSystemCallList>
        <AllowAlarmResolution>true</AllowAlarmResolution>
        <AllowSystemChanges>true</AllowSystemChanges>
        <ContactName>sample string 4</ContactName>
        <CustomerSystemCallListId>1</CustomerSystemCallListId>
        <CustomerSystemId>2</CustomerSystemId>
        <EMail>sample string 9</EMail>
        <Extension>sample string 8</Extension>
        <Fax>sample string 10</Fax>
        <HomePhone>sample string 5</HomePhone>
        <Instructions>sample string 14</Instructions>
        <KeyHolder>true</KeyHolder>
        <MobilePhone>sample string 6</MobilePhone>
        <Pager>sample string 11</Pager>
        <Passcode>sample string 13</Passcode>
        <Relation>sample string 16</Relation>
        <Sequence>15</Sequence>
        <Title>sample string 3</Title>
        <UserNumber>sample string 12</UserNumber>
        <VerifyPasscode>true</VerifyPasscode>
        <WorkPhone>sample string 7</WorkPhone>
      </CustomerSystemCallList>
      <CustomerSystemCallList>
        <AllowAlarmResolution>true</AllowAlarmResolution>
        <AllowSystemChanges>true</AllowSystemChanges>
        <ContactName>sample string 4</ContactName>
        <CustomerSystemCallListId>1</CustomerSystemCallListId>
        <CustomerSystemId>2</CustomerSystemId>
        <EMail>sample string 9</EMail>
        <Extension>sample string 8</Extension>
        <Fax>sample string 10</Fax>
        <HomePhone>sample string 5</HomePhone>
        <Instructions>sample string 14</Instructions>
        <KeyHolder>true</KeyHolder>
        <MobilePhone>sample string 6</MobilePhone>
        <Pager>sample string 11</Pager>
        <Passcode>sample string 13</Passcode>
        <Relation>sample string 16</Relation>
        <Sequence>15</Sequence>
        <Title>sample string 3</Title>
        <UserNumber>sample string 12</UserNumber>
        <VerifyPasscode>true</VerifyPasscode>
        <WorkPhone>sample string 7</WorkPhone>
      </CustomerSystemCallList>
    </EmergencyContacts>
    <HasSounder>true</HasSounder>
    <Inactive>true</Inactive>
    <InspectionNotes>sample string 25</InspectionNotes>
    <InvoiceDescriptionId>1</InvoiceDescriptionId>
    <JobCode>sample string 12</JobCode>
    <KeyNumber>sample string 31</KeyNumber>
    <KeypadCode>sample string 32</KeypadCode>
    <KeysOnFile>true</KeysOnFile>
    <LastInspectionDate>sample string 23</LastInspectionDate>
    <Memo>sample string 11</Memo>
    <Months>1</Months>
    <NextInspectionDate>sample string 24</NextInspectionDate>
    <OkToIncrDate>sample string 27</OkToIncrDate>
    <PORequired>true</PORequired>
    <PanelLocation>sample string 10</PanelLocation>
    <PanelPhone>sample string 33</PanelPhone>
    <PanelTypeCode>sample string 9</PanelTypeCode>
    <RecurLines>
      <CustomerRecurring>
        <BillCycle>sample string 6</BillCycle>
        <BillOnDay>19</BillOnDay>
        <BranchCode>sample string 22</BranchCode>
        <CancelledRMRTrackingId>14</CancelledRMRTrackingId>
        <CustomerBillId>2</CustomerBillId>
        <CustomerId>1</CustomerId>
        <CustomerRecurringId>1</CustomerRecurringId>
        <CustomerSiteId>3</CustomerSiteId>
        <CustomerSystemId>4</CustomerSystemId>
        <CycleAmount>18</CycleAmount>
        <CycleEndDate>sample string 9</CycleEndDate>
        <CycleStartDate>sample string 8</CycleStartDate>
        <InvoiceItemMemo>sample string 21</InvoiceItemMemo>
        <IsCancelled>true</IsCancelled>
        <ItemCode>sample string 5</ItemCode>
        <JobCode>sample string 13</JobCode>
        <LastCycleDate>sample string 10</LastCycleDate>
        <LastRateIncrease>sample string 15</LastRateIncrease>
        <MasterAccountCode>sample string 17</MasterAccountCode>
        <MasterItemCode>sample string 16</MasterItemCode>
        <MonthlyAmount>7</MonthlyAmount>
        <NextCycleDate>sample string 11</NextCycleDate>
        <PendingAmt>12</PendingAmt>
        <RMRReasonCode>sample string 23</RMRReasonCode>
        <RMRTrackingComments>sample string 24</RMRTrackingComments>
        <UserCode>sample string 25</UserCode>
        <UserDescription>sample string 20</UserDescription>
      </CustomerRecurring>
      <CustomerRecurring>
        <BillCycle>sample string 6</BillCycle>
        <BillOnDay>19</BillOnDay>
        <BranchCode>sample string 22</BranchCode>
        <CancelledRMRTrackingId>14</CancelledRMRTrackingId>
        <CustomerBillId>2</CustomerBillId>
        <CustomerId>1</CustomerId>
        <CustomerRecurringId>1</CustomerRecurringId>
        <CustomerSiteId>3</CustomerSiteId>
        <CustomerSystemId>4</CustomerSystemId>
        <CycleAmount>18</CycleAmount>
        <CycleEndDate>sample string 9</CycleEndDate>
        <CycleStartDate>sample string 8</CycleStartDate>
        <InvoiceItemMemo>sample string 21</InvoiceItemMemo>
        <IsCancelled>true</IsCancelled>
        <ItemCode>sample string 5</ItemCode>
        <JobCode>sample string 13</JobCode>
        <LastCycleDate>sample string 10</LastCycleDate>
        <LastRateIncrease>sample string 15</LastRateIncrease>
        <MasterAccountCode>sample string 17</MasterAccountCode>
        <MasterItemCode>sample string 16</MasterItemCode>
        <MonthlyAmount>7</MonthlyAmount>
        <NextCycleDate>sample string 11</NextCycleDate>
        <PendingAmt>12</PendingAmt>
        <RMRReasonCode>sample string 23</RMRReasonCode>
        <RMRTrackingComments>sample string 24</RMRTrackingComments>
        <UserCode>sample string 25</UserCode>
        <UserDescription>sample string 20</UserDescription>
      </CustomerRecurring>
    </RecurLines>
    <RenewalMonths>1</RenewalMonths>
    <RouteId>1</RouteId>
    <SecTransmissionFormatId>1</SecTransmissionFormatId>
    <SecondaryAccount>sample string 35</SecondaryAccount>
    <SecondaryPanelTypeId>1</SecondaryPanelTypeId>
    <ServiceCompanyCode>sample string 19</ServiceCompanyCode>
    <ServiceCompanyId>1</ServiceCompanyId>
    <ServiceLevelCode>sample string 16</ServiceLevelCode>
    <ServiceLevelId>1</ServiceLevelId>
    <SiteAddress>sample string 5</SiteAddress>
    <SitePhone>sample string 6</SitePhone>
    <SitePhone2>sample string 7</SitePhone2>
    <SystemCode>sample string 8</SystemCode>
    <SystemComments>sample string 26</SystemComments>
    <SystemCustomer>
      <BalanceDue>1</BalanceDue>
      <BlanketPO>sample string 10</BlanketPO>
      <BlanketPOExpire>sample string 11</BlanketPOExpire>
      <BranchCode>sample string 17</BranchCode>
      <CollectionStatusCode>sample string 6</CollectionStatusCode>
      <CustomerBillPrimary>
        <Address1>sample string 5</Address1>
        <Address2>sample string 6</Address2>
        <Address3>sample string 7</Address3>
        <BillName>sample string 4</BillName>
        <BranchCode>sample string 19</BranchCode>
        <BusinessName2>sample string 20</BusinessName2>
        <City>sample string 8</City>
        <CountryAbbrev>sample string 13</CountryAbbrev>
        <County>sample string 11</County>
        <CustomerBillId>1</CustomerBillId>
        <CustomerId>2</CustomerId>
        <Email>sample string 17</Email>
        <EmailInvoices>true</EmailInvoices>
        <Fax>sample string 16</Fax>
        <Inactive>true</Inactive>
        <IsCommercial>true</IsCommercial>
        <IsPrimary>true</IsPrimary>
        <Phone1>sample string 14</Phone1>
        <Phone2>sample string 15</Phone2>
        <State>sample string 9</State>
        <Zip>sample string 10</Zip>
        <ZipExt>sample string 12</ZipExt>
      </CustomerBillPrimary>
      <CustomerGroupID>1</CustomerGroupID>
      <CustomerId>1</CustomerId>
      <CustomerName>sample string 3</CustomerName>
      <CustomerName2>sample string 20</CustomerName2>
      <CustomerNumber>sample string 2</CustomerNumber>
      <CustomerRelationCode>sample string 22</CustomerRelationCode>
      <CustomerSince>sample string 16</CustomerSince>
      <FullNameAndNumber>sample string 23</FullNameAndNumber>
      <Group2Code>sample string 19</Group2Code>
      <GroupCode>sample string 18</GroupCode>
      <IsMaster>true</IsMaster>
      <LastStatementDate>sample string 13</LastStatementDate>
      <MasterAccountBilling>true</MasterAccountBilling>
      <MasterAccountCode>sample string 21</MasterAccountCode>
      <NoCollections>true</NoCollections>
      <NoLateFees>true</NoLateFees>
      <NoStatements>true</NoStatements>
      <OkToIncreaseDate>sample string 14</OkToIncreaseDate>
      <OldCustomerNumber>sample string 12</OldCustomerNumber>
      <PrintCycleInvoices>true</PrintCycleInvoices>
      <PrintSiteOnInvoices>true</PrintSiteOnInvoices>
      <PrintStatements>true</PrintStatements>
      <RollUpRecurring>true</RollUpRecurring>
      <SalespersonCode>sample string 7</SalespersonCode>
      <StatementBalance>15.1</StatementBalance>
      <StatusCode>sample string 4</StatusCode>
      <TaxExemptNum>sample string 9</TaxExemptNum>
      <TermCode>sample string 8</TermCode>
      <TotalActiveRAR>1</TotalActiveRAR>
      <TotalActiveRMR>1</TotalActiveRMR>
      <TypeCode>sample string 5</TypeCode>
    </SystemCustomer>
    <SystemPassword>sample string 29</SystemPassword>
    <SystemSite>
      <Address1>sample string 5</Address1>
      <Address2>sample string 6</Address2>
      <Address3>sample string 7</Address3>
      <BranchCode>sample string 3</BranchCode>
      <BusinessName2>sample string 30</BusinessName2>
      <City>sample string 8</City>
      <Comments>sample string 18</Comments>
      <CountryAbbrev>sample string 13</CountryAbbrev>
      <County>sample string 11</County>
      <CrossStreet>sample string 20</CrossStreet>
      <CustomerBillId>29</CustomerBillId>
      <CustomerId>1</CustomerId>
      <CustomerSince>sample string 21</CustomerSince>
      <CustomerSiteId>1</CustomerSiteId>
      <CycleTaxGroupCode>sample string 25</CycleTaxGroupCode>
      <Email>sample string 17</Email>
      <ExternalLink>sample string 22</ExternalLink>
      <ExternalSerialNumber>sample string 23</ExternalSerialNumber>
      <ExternalVersionNumber>sample string 24</ExternalVersionNumber>
      <Fax>sample string 16</Fax>
      <GSTTaxExemptNum>sample string 27</GSTTaxExemptNum>
      <Inactive>true</Inactive>
      <IsCommercial>true</IsCommercial>
      <MapCode>sample string 19</MapCode>
      <Phone1>sample string 14</Phone1>
      <Phone2>sample string 15</Phone2>
      <SiteName>sample string 4</SiteName>
      <SiteNumber>sample string 28</SiteNumber>
      <State>sample string 9</State>
      <TaxExemptNum>sample string 26</TaxExemptNum>
      <TaxGroupCode>sample string 2</TaxGroupCode>
      <Zip>sample string 10</Zip>
      <ZipExt>sample string 12</ZipExt>
    </SystemSite>
    <TransmissionFormatId>1</TransmissionFormatId>
    <ULGradeId>1</ULGradeId>
    <WarrantyCode>sample string 15</WarrantyCode>
    <WarrantyDate>sample string 28</WarrantyDate>
  </System>
  <SystemCode>sample string 13</SystemCode>
  <TaxTotal>1</TaxTotal>
  <TicketNumber>1</TicketNumber>
  <TicketStatus>sample string 1</TicketStatus>
  <TicketStatusName>sample string 2</TicketStatusName>
  <TripCharge>1</TripCharge>
  <UserCode>sample string 30</UserCode>
</ServiceTicket>

application/x-www-form-urlencoded

Sample:

Failed to generate the sample for media type 'application/x-www-form-urlencoded'. Cannot use formatter 'JQueryMvcFormUrlEncodedFormatter' to write type 'ServiceTicket'.

Response Information

Resource Description

ServiceTicket
NameDescriptionTypeAdditional information
ServiceTicketId

Sedona internal autonumber for the Service Ticket record (SV_Service_Ticket table); required for PUT (updates)

 integer

None.
TicketStatus

Two letter code of status where: CL = Closed, DP = Dispatched, IP = In Progress, OP = Open, RS = Resolved, SC = Scheduled

 string

Required
TicketStatusName

Full name of status where: CL = Closed, DP = Dispatched, IP = In Progress, OP = Open, RS = Resolved, SC = Scheduled

 string

None.
TicketNumber

Service Ticket Number; will be created when adding a new service ticket;

 integer

None.
CustomerId

Foreign key from AR_Customer table

 integer

Required
CustomerNumber

Customer_Number field from the AR_Customer table

 string

None.
CustomerName

Customer_Name field from the AR_Customer table

 string

None.
SiteName

Site Name

 string

None.
CustomerSiteId

Foreign key from AR_Customer_Site table

 integer

Required
City

string

None.
State

string

None.
CustomerSiteAddress

Site information from the AR_Customer_Site table

 string

None.
CustomerSystemId

Foreign key from AR_Customer_System table

 integer

Required
AlarmAccount

Alarm_Account field from the AR_Customer_System table

 string

None.
SystemCode

Value from SY_System table; must be a valid value, and cannot be set to N/A; list of valid options can be retrieved from GET: api/systemtype

 string

None.
MultipleSystems

Designates whether there are multiple systems; defaults to false

 boolean

None.
CreationDate

Date the Service Ticket was created

 date

None.
RequestedBy

Name of the person who requested the ticket

 string

String length: inclusive between 0 and 200
RequestedByPhone

Phone number of the person who requested the ticket

 string

String length: inclusive between 0 and 15
RequestedByPhoneExt

string

String length: inclusive between 0 and 5
AutoNotify

Email to notify

 string

String length: inclusive between 0 and 320
ProblemCode

Value from SV_Problem table; list of valid options can be retrieved from GET: api/serviceproblem

 string

String length: inclusive between 0 and 25
SubProblemCode

Value from SV_Problem table; list of valid options can be retrieved from GET: api/serviceproblem

 string

String length: inclusive between 0 and 25
ScheduledFor

Date/time the service ticket is scheduled for

 date

None.
ServiceTechCode

Value of Employee_Code from SY_Employee table referenced by the SV_Service_Tech table; list of valid options can be retrieved from GET: api/servicetech

 string

String length: inclusive between 0 and 25
EstimatedLength

Estimated length of the appointment in minutes (i.e. 30, 60, etc.)

 integer

None.
ResolutionCode

Value from OE_Resolution table; set to N/A if not applicable; list of valid options can be retrieved from GET: api/resolution

 string

String length: inclusive between 0 and 25
Billable

The service ticket is billable

 boolean

None.
Billed

The service ticket has been billed

 boolean

None.
EquipmentCharge

Equipment Charge

 decimal number

None.
LaborCharge

Labor Charge

 decimal number

None.
OtherCharge

Other Charge

 decimal number

None.
TaxTotal

Tax Total

 decimal number

None.
CustomerComments

Customer Comments

 string

String length: inclusive between 0 and 255
RegularHours

Regular Hours

 decimal number

None.
OvertimeHours

Overtime Hours

 decimal number

None.
HolidayHours

Holiday Hours

 decimal number

None.
TripCharge

Trip Charge

 decimal number

None.
InvoiceNumber

Value from SV_Problem table; Note: This is not the InvoiceId

 integer

None.
RegularRate

Regular Rate on this ticket

 decimal number

None.
OvertimeRate

Overtime Rate on this ticket

 decimal number

None.
HolidayRate

Holiday Rate on this ticket

 decimal number

None.
BypassWarranty

By-pass any warranties

 boolean

None.
BypassServiceLevel

By-pass the service service level

 boolean

None.
IsInspection

The service ticket is related to an inspection

 boolean

None.
ClosedDate

Date the Ticket was closed

 date

None.
DaysToClosed

Number of days from Created to Closed

 integer

None.
ManualLabor

Includes manual labor

 boolean

None.
ServiceCompanyCode

Value from SV_Service_Company table; Provider of Service for this System; list of valid options can be retrieved from GET: api/servicecompany

 string

String length: inclusive between 0 and 25
ServiceCompanyID

Value from SV_Service_Company table; Provider of Service for this System; list of valid options can be retrieved from GET: api/servicecompany; used only by the GETs

 integer

None.
Priority

Foreign key from SS_Priority table corresponding to Low, Medium, High, or Critical; defaults to Medium is not supplied

 string

None.
CategoryCode

Category from AR_Category table; defaults to N/A if not supplied

 string

String length: inclusive between 0 and 25
ExpertiseLevel

levels 1-5

 integer

None.
EnteredBy

The user who entered the ticket

 string

String length: inclusive between 0 and 20
InvoiceContact

name of contact for the Invoice

 string

String length: inclusive between 0 and 200
Signer

name of the signer

 string

None.
ServiceLevelCode

Value from SV_Service_Level table; list of valid options can be retrieved from GET: api/servicelevel

 string

String length: inclusive between 0 and 25
UserCode

user name of the user who updated this ticket

 string

String length: inclusive between 0 and 30
PONumber

PO Number

 string

String length: inclusive between 0 and 20
RouteCode

Value from SV_Routes table; list of valid options can be retrieved from GET: api/serviceroute

 string

String length: inclusive between 0 and 25
SubCustomerSiteId

Foreign key from AR_Customer_Site table

 integer

None.
CustomerCCId

Foreign key from AR_Customer_CC table

 integer

None.
CustomerBankId

Foreign key from AR_Customer_Bank table

 integer

None.
CustomerBillId

Foreign key from AR_Customer_Bill table

 integer

None.
CustomerContactId

Foreign key from AR_Customer_Contact table

 integer

None.
InspectionId

Foreign key from SV_Inspection table

 integer

None.
ServiceTicketGroupId

Foreign key from SV_Service_Ticket_Group table

 integer

None.
ServiceCoordinatorEmployeeId

Foreign key from SY_Employee table

 integer

None.
Notes

Collection of ServiceTicketNote

None.
Parts

Collection of ServiceTicketPart

None.
Customer

Customer

None.
Site

CustomerSite

None.
System

CustomerSystem

None.

Response Formats

application/json, text/json

Sample: 
{
  "ServiceTicketId": 1,
  "TicketStatus": "sample string 1",
  "TicketStatusName": "sample string 2",
  "TicketNumber": 1,
  "CustomerId": 3,
  "CustomerNumber": "sample string 4",
  "CustomerName": "sample string 5",
  "SiteName": "sample string 6",
  "CustomerSiteId": 7,
  "City": "sample string 8",
  "State": "sample string 9",
  "CustomerSiteAddress": "sample string 10",
  "CustomerSystemId": 11,
  "AlarmAccount": "sample string 12",
  "SystemCode": "sample string 13",
  "MultipleSystems": true,
  "CreationDate": "2024-12-30T11:36:42.9746341-06:00",
  "RequestedBy": "sample string 14",
  "RequestedByPhone": "sample string 15",
  "RequestedByPhoneExt": "sample string 16",
  "AutoNotify": "sample string 17",
  "ProblemCode": "sample string 18",
  "SubProblemCode": "sample string 19",
  "ScheduledFor": "2024-12-30T11:36:42.9746341-06:00",
  "ServiceTechCode": "sample string 20",
  "EstimatedLength": 1,
  "ResolutionCode": "sample string 21",
  "Billable": true,
  "Billed": true,
  "EquipmentCharge": 1.0,
  "LaborCharge": 1.0,
  "OtherCharge": 1.0,
  "TaxTotal": 1.0,
  "CustomerComments": "sample string 22",
  "RegularHours": 1.1,
  "OvertimeHours": 1.1,
  "HolidayHours": 1.1,
  "TripCharge": 1.0,
  "InvoiceNumber": 1,
  "RegularRate": 1.0,
  "OvertimeRate": 1.0,
  "HolidayRate": 1.0,
  "BypassWarranty": true,
  "BypassServiceLevel": true,
  "IsInspection": true,
  "ClosedDate": "2024-12-30T11:36:42.9746341-06:00",
  "DaysToClosed": 1,
  "ManualLabor": true,
  "ServiceCompanyCode": "sample string 23",
  "ServiceCompanyID": 1,
  "Priority": "sample string 24",
  "CategoryCode": "sample string 25",
  "ExpertiseLevel": 1,
  "EnteredBy": "sample string 26",
  "InvoiceContact": "sample string 27",
  "Signer": "sample string 28",
  "ServiceLevelCode": "sample string 29",
  "UserCode": "sample string 30",
  "PONumber": "sample string 31",
  "RouteCode": "sample string 32",
  "SubCustomerSiteId": 1,
  "CustomerCCId": 1,
  "CustomerBankId": 1,
  "CustomerBillId": 1,
  "CustomerContactId": 1,
  "InspectionId": 1,
  "ServiceTicketGroupId": 1,
  "ServiceCoordinatorEmployeeId": 1,
  "Notes": [
    {
      "NoteId": 1,
      "ServiceTicketNumber": 2,
      "Note": "sample string 3",
      "AccessLevel": 1,
      "UserCode": "sample string 4",
      "IsResolution": true,
      "CreationDate": "2024-12-30T11:36:42.9746341-06:00"
    },
    {
      "NoteId": 1,
      "ServiceTicketNumber": 2,
      "Note": "sample string 3",
      "AccessLevel": 1,
      "UserCode": "sample string 4",
      "IsResolution": true,
      "CreationDate": "2024-12-30T11:36:42.9746341-06:00"
    }
  ],
  "Parts": [
    {
      "ServiceTicketPartId": 1,
      "ServiceTicketNumber": 2,
      "PartCode": "sample string 3",
      "PartDescription": "sample string 4",
      "Quantity": 1.1,
      "Rate": 5.0,
      "Location": "sample string 6",
      "ServiceTechCode": "sample string 7",
      "FromStock": true,
      "SerialNumber": "sample string 8",
      "LotNumber": "sample string 9",
      "WarehouseCode": "sample string 10"
    },
    {
      "ServiceTicketPartId": 1,
      "ServiceTicketNumber": 2,
      "PartCode": "sample string 3",
      "PartDescription": "sample string 4",
      "Quantity": 1.1,
      "Rate": 5.0,
      "Location": "sample string 6",
      "ServiceTechCode": "sample string 7",
      "FromStock": true,
      "SerialNumber": "sample string 8",
      "LotNumber": "sample string 9",
      "WarehouseCode": "sample string 10"
    }
  ],
  "Customer": {
    "CustomerId": 1,
    "CustomerNumber": "sample string 2",
    "CustomerName": "sample string 3",
    "StatusCode": "sample string 4",
    "TypeCode": "sample string 5",
    "CollectionStatusCode": "sample string 6",
    "SalespersonCode": "sample string 7",
    "TermCode": "sample string 8",
    "TaxExemptNum": "sample string 9",
    "BlanketPO": "sample string 10",
    "BlanketPOExpire": "sample string 11",
    "OldCustomerNumber": "sample string 12",
    "LastStatementDate": "sample string 13",
    "NoLateFees": true,
    "NoStatements": true,
    "NoCollections": true,
    "OkToIncreaseDate": "sample string 14",
    "StatementBalance": 15.1,
    "PrintSiteOnInvoices": true,
    "PrintStatements": true,
    "PrintCycleInvoices": true,
    "RollUpRecurring": true,
    "CustomerSince": "sample string 16",
    "BranchCode": "sample string 17",
    "CustomerGroupID": 1,
    "GroupCode": "sample string 18",
    "Group2Code": "sample string 19",
    "CustomerName2": "sample string 20",
    "MasterAccountCode": "sample string 21",
    "CustomerRelationCode": "sample string 22",
    "IsMaster": true,
    "MasterAccountBilling": true,
    "BalanceDue": 1.0,
    "TotalActiveRMR": 1.0,
    "TotalActiveRAR": 1.0,
    "FullNameAndNumber": "sample string 23",
    "CustomerBillPrimary": {
      "CustomerBillId": 1,
      "CustomerId": 2,
      "IsCommercial": true,
      "BillName": "sample string 4",
      "Address1": "sample string 5",
      "Address2": "sample string 6",
      "Address3": "sample string 7",
      "City": "sample string 8",
      "State": "sample string 9",
      "Zip": "sample string 10",
      "County": "sample string 11",
      "ZipExt": "sample string 12",
      "CountryAbbrev": "sample string 13",
      "Phone1": "sample string 14",
      "Phone2": "sample string 15",
      "Fax": "sample string 16",
      "Email": "sample string 17",
      "IsPrimary": true,
      "Inactive": true,
      "BranchCode": "sample string 19",
      "EmailInvoices": true,
      "BusinessName2": "sample string 20"
    }
  },
  "Site": {
    "CustomerSiteId": 1,
    "CustomerId": 1,
    "TaxGroupCode": "sample string 2",
    "BranchCode": "sample string 3",
    "IsCommercial": true,
    "SiteName": "sample string 4",
    "Address1": "sample string 5",
    "Address2": "sample string 6",
    "Address3": "sample string 7",
    "City": "sample string 8",
    "State": "sample string 9",
    "Zip": "sample string 10",
    "County": "sample string 11",
    "ZipExt": "sample string 12",
    "CountryAbbrev": "sample string 13",
    "Phone1": "sample string 14",
    "Phone2": "sample string 15",
    "Fax": "sample string 16",
    "Email": "sample string 17",
    "Comments": "sample string 18",
    "MapCode": "sample string 19",
    "CrossStreet": "sample string 20",
    "CustomerSince": "sample string 21",
    "Inactive": true,
    "ExternalLink": "sample string 22",
    "ExternalSerialNumber": "sample string 23",
    "ExternalVersionNumber": "sample string 24",
    "CycleTaxGroupCode": "sample string 25",
    "TaxExemptNum": "sample string 26",
    "GSTTaxExemptNum": "sample string 27",
    "SiteNumber": "sample string 28",
    "CustomerBillId": 29,
    "BusinessName2": "sample string 30"
  },
  "System": {
    "CustomerSystemId": 1,
    "CSCustomerSystemId": 1,
    "CustomerId": 1,
    "CustomerNumber": "sample string 2",
    "CustomerName": "sample string 3",
    "CustomerSiteId": 4,
    "SiteAddress": "sample string 5",
    "SitePhone": "sample string 6",
    "SitePhone2": "sample string 7",
    "SystemCode": "sample string 8",
    "PanelTypeCode": "sample string 9",
    "PanelLocation": "sample string 10",
    "Memo": "sample string 11",
    "JobCode": "sample string 12",
    "ContractFormCode": "sample string 13",
    "ContractNumber": "sample string 14",
    "WarrantyCode": "sample string 15",
    "ServiceLevelCode": "sample string 16",
    "ServiceLevelId": 1,
    "AlarmAccount": "sample string 17",
    "AlarmCompanyCode": "sample string 18",
    "ServiceCompanyCode": "sample string 19",
    "ServiceCompanyId": 1,
    "ContractStartDate": "sample string 20",
    "Months": 1,
    "RenewalMonths": 1,
    "InvoiceDescriptionId": 1,
    "CyclePONumber": "sample string 21",
    "CyclePOExpire": "sample string 22",
    "LastInspectionDate": "sample string 23",
    "NextInspectionDate": "sample string 24",
    "InspectionNotes": "sample string 25",
    "SystemComments": "sample string 26",
    "OkToIncrDate": "sample string 27",
    "WarrantyDate": "sample string 28",
    "Inactive": true,
    "PORequired": true,
    "RouteId": 1,
    "TransmissionFormatId": 1,
    "SystemPassword": "sample string 29",
    "DuressPassword": "sample string 30",
    "KeysOnFile": true,
    "KeyNumber": "sample string 31",
    "ULGradeId": 1,
    "HasSounder": true,
    "KeypadCode": "sample string 32",
    "PanelPhone": "sample string 33",
    "CSPhone": "sample string 34",
    "SecondaryAccount": "sample string 35",
    "SecondaryPanelTypeId": 1,
    "SecTransmissionFormatId": 1,
    "EmergencyContacts": [
      {
        "CustomerSystemCallListId": 1,
        "CustomerSystemId": 2,
        "Title": "sample string 3",
        "ContactName": "sample string 4",
        "HomePhone": "sample string 5",
        "MobilePhone": "sample string 6",
        "WorkPhone": "sample string 7",
        "Extension": "sample string 8",
        "EMail": "sample string 9",
        "Fax": "sample string 10",
        "Pager": "sample string 11",
        "UserNumber": "sample string 12",
        "Passcode": "sample string 13",
        "VerifyPasscode": true,
        "KeyHolder": true,
        "AllowAlarmResolution": true,
        "AllowSystemChanges": true,
        "Instructions": "sample string 14",
        "Sequence": 15,
        "Relation": "sample string 16"
      },
      {
        "CustomerSystemCallListId": 1,
        "CustomerSystemId": 2,
        "Title": "sample string 3",
        "ContactName": "sample string 4",
        "HomePhone": "sample string 5",
        "MobilePhone": "sample string 6",
        "WorkPhone": "sample string 7",
        "Extension": "sample string 8",
        "EMail": "sample string 9",
        "Fax": "sample string 10",
        "Pager": "sample string 11",
        "UserNumber": "sample string 12",
        "Passcode": "sample string 13",
        "VerifyPasscode": true,
        "KeyHolder": true,
        "AllowAlarmResolution": true,
        "AllowSystemChanges": true,
        "Instructions": "sample string 14",
        "Sequence": 15,
        "Relation": "sample string 16"
      }
    ],
    "RecurLines": [
      {
        "CustomerRecurringId": 1,
        "CustomerId": 1,
        "CustomerBillId": 2,
        "CustomerSiteId": 3,
        "CustomerSystemId": 4,
        "ItemCode": "sample string 5",
        "BillCycle": "sample string 6",
        "MonthlyAmount": 7.0,
        "CycleStartDate": "sample string 8",
        "CycleEndDate": "sample string 9",
        "LastCycleDate": "sample string 10",
        "NextCycleDate": "sample string 11",
        "PendingAmt": 12.0,
        "JobCode": "sample string 13",
        "IsCancelled": true,
        "CancelledRMRTrackingId": 14,
        "LastRateIncrease": "sample string 15",
        "MasterItemCode": "sample string 16",
        "MasterAccountCode": "sample string 17",
        "CycleAmount": 18.0,
        "BillOnDay": 19,
        "UserDescription": "sample string 20",
        "InvoiceItemMemo": "sample string 21",
        "BranchCode": "sample string 22",
        "RMRReasonCode": "sample string 23",
        "RMRTrackingComments": "sample string 24",
        "UserCode": "sample string 25"
      },
      {
        "CustomerRecurringId": 1,
        "CustomerId": 1,
        "CustomerBillId": 2,
        "CustomerSiteId": 3,
        "CustomerSystemId": 4,
        "ItemCode": "sample string 5",
        "BillCycle": "sample string 6",
        "MonthlyAmount": 7.0,
        "CycleStartDate": "sample string 8",
        "CycleEndDate": "sample string 9",
        "LastCycleDate": "sample string 10",
        "NextCycleDate": "sample string 11",
        "PendingAmt": 12.0,
        "JobCode": "sample string 13",
        "IsCancelled": true,
        "CancelledRMRTrackingId": 14,
        "LastRateIncrease": "sample string 15",
        "MasterItemCode": "sample string 16",
        "MasterAccountCode": "sample string 17",
        "CycleAmount": 18.0,
        "BillOnDay": 19,
        "UserDescription": "sample string 20",
        "InvoiceItemMemo": "sample string 21",
        "BranchCode": "sample string 22",
        "RMRReasonCode": "sample string 23",
        "RMRTrackingComments": "sample string 24",
        "UserCode": "sample string 25"
      }
    ],
    "SystemCustomer": {
      "CustomerId": 1,
      "CustomerNumber": "sample string 2",
      "CustomerName": "sample string 3",
      "StatusCode": "sample string 4",
      "TypeCode": "sample string 5",
      "CollectionStatusCode": "sample string 6",
      "SalespersonCode": "sample string 7",
      "TermCode": "sample string 8",
      "TaxExemptNum": "sample string 9",
      "BlanketPO": "sample string 10",
      "BlanketPOExpire": "sample string 11",
      "OldCustomerNumber": "sample string 12",
      "LastStatementDate": "sample string 13",
      "NoLateFees": true,
      "NoStatements": true,
      "NoCollections": true,
      "OkToIncreaseDate": "sample string 14",
      "StatementBalance": 15.1,
      "PrintSiteOnInvoices": true,
      "PrintStatements": true,
      "PrintCycleInvoices": true,
      "RollUpRecurring": true,
      "CustomerSince": "sample string 16",
      "BranchCode": "sample string 17",
      "CustomerGroupID": 1,
      "GroupCode": "sample string 18",
      "Group2Code": "sample string 19",
      "CustomerName2": "sample string 20",
      "MasterAccountCode": "sample string 21",
      "CustomerRelationCode": "sample string 22",
      "IsMaster": true,
      "MasterAccountBilling": true,
      "BalanceDue": 1.0,
      "TotalActiveRMR": 1.0,
      "TotalActiveRAR": 1.0,
      "FullNameAndNumber": "sample string 23",
      "CustomerBillPrimary": {
        "CustomerBillId": 1,
        "CustomerId": 2,
        "IsCommercial": true,
        "BillName": "sample string 4",
        "Address1": "sample string 5",
        "Address2": "sample string 6",
        "Address3": "sample string 7",
        "City": "sample string 8",
        "State": "sample string 9",
        "Zip": "sample string 10",
        "County": "sample string 11",
        "ZipExt": "sample string 12",
        "CountryAbbrev": "sample string 13",
        "Phone1": "sample string 14",
        "Phone2": "sample string 15",
        "Fax": "sample string 16",
        "Email": "sample string 17",
        "IsPrimary": true,
        "Inactive": true,
        "BranchCode": "sample string 19",
        "EmailInvoices": true,
        "BusinessName2": "sample string 20"
      }
    },
    "SystemSite": {
      "CustomerSiteId": 1,
      "CustomerId": 1,
      "TaxGroupCode": "sample string 2",
      "BranchCode": "sample string 3",
      "IsCommercial": true,
      "SiteName": "sample string 4",
      "Address1": "sample string 5",
      "Address2": "sample string 6",
      "Address3": "sample string 7",
      "City": "sample string 8",
      "State": "sample string 9",
      "Zip": "sample string 10",
      "County": "sample string 11",
      "ZipExt": "sample string 12",
      "CountryAbbrev": "sample string 13",
      "Phone1": "sample string 14",
      "Phone2": "sample string 15",
      "Fax": "sample string 16",
      "Email": "sample string 17",
      "Comments": "sample string 18",
      "MapCode": "sample string 19",
      "CrossStreet": "sample string 20",
      "CustomerSince": "sample string 21",
      "Inactive": true,
      "ExternalLink": "sample string 22",
      "ExternalSerialNumber": "sample string 23",
      "ExternalVersionNumber": "sample string 24",
      "CycleTaxGroupCode": "sample string 25",
      "TaxExemptNum": "sample string 26",
      "GSTTaxExemptNum": "sample string 27",
      "SiteNumber": "sample string 28",
      "CustomerBillId": 29,
      "BusinessName2": "sample string 30"
    }
  }
}

application/xml, text/xml

Sample: 
<ServiceTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/SedonaServices.Models">
  <AlarmAccount>sample string 12</AlarmAccount>
  <AutoNotify>sample string 17</AutoNotify>
  <Billable>true</Billable>
  <Billed>true</Billed>
  <BypassServiceLevel>true</BypassServiceLevel>
  <BypassWarranty>true</BypassWarranty>
  <CategoryCode>sample string 25</CategoryCode>
  <City>sample string 8</City>
  <ClosedDate>2024-12-30T11:36:42.9746341-06:00</ClosedDate>
  <CreationDate>2024-12-30T11:36:42.9746341-06:00</CreationDate>
  <Customer>
    <BalanceDue>1</BalanceDue>
    <BlanketPO>sample string 10</BlanketPO>
    <BlanketPOExpire>sample string 11</BlanketPOExpire>
    <BranchCode>sample string 17</BranchCode>
    <CollectionStatusCode>sample string 6</CollectionStatusCode>
    <CustomerBillPrimary>
      <Address1>sample string 5</Address1>
      <Address2>sample string 6</Address2>
      <Address3>sample string 7</Address3>
      <BillName>sample string 4</BillName>
      <BranchCode>sample string 19</BranchCode>
      <BusinessName2>sample string 20</BusinessName2>
      <City>sample string 8</City>
      <CountryAbbrev>sample string 13</CountryAbbrev>
      <County>sample string 11</County>
      <CustomerBillId>1</CustomerBillId>
      <CustomerId>2</CustomerId>
      <Email>sample string 17</Email>
      <EmailInvoices>true</EmailInvoices>
      <Fax>sample string 16</Fax>
      <Inactive>true</Inactive>
      <IsCommercial>true</IsCommercial>
      <IsPrimary>true</IsPrimary>
      <Phone1>sample string 14</Phone1>
      <Phone2>sample string 15</Phone2>
      <State>sample string 9</State>
      <Zip>sample string 10</Zip>
      <ZipExt>sample string 12</ZipExt>
    </CustomerBillPrimary>
    <CustomerGroupID>1</CustomerGroupID>
    <CustomerId>1</CustomerId>
    <CustomerName>sample string 3</CustomerName>
    <CustomerName2>sample string 20</CustomerName2>
    <CustomerNumber>sample string 2</CustomerNumber>
    <CustomerRelationCode>sample string 22</CustomerRelationCode>
    <CustomerSince>sample string 16</CustomerSince>
    <FullNameAndNumber>sample string 23</FullNameAndNumber>
    <Group2Code>sample string 19</Group2Code>
    <GroupCode>sample string 18</GroupCode>
    <IsMaster>true</IsMaster>
    <LastStatementDate>sample string 13</LastStatementDate>
    <MasterAccountBilling>true</MasterAccountBilling>
    <MasterAccountCode>sample string 21</MasterAccountCode>
    <NoCollections>true</NoCollections>
    <NoLateFees>true</NoLateFees>
    <NoStatements>true</NoStatements>
    <OkToIncreaseDate>sample string 14</OkToIncreaseDate>
    <OldCustomerNumber>sample string 12</OldCustomerNumber>
    <PrintCycleInvoices>true</PrintCycleInvoices>
    <PrintSiteOnInvoices>true</PrintSiteOnInvoices>
    <PrintStatements>true</PrintStatements>
    <RollUpRecurring>true</RollUpRecurring>
    <SalespersonCode>sample string 7</SalespersonCode>
    <StatementBalance>15.1</StatementBalance>
    <StatusCode>sample string 4</StatusCode>
    <TaxExemptNum>sample string 9</TaxExemptNum>
    <TermCode>sample string 8</TermCode>
    <TotalActiveRAR>1</TotalActiveRAR>
    <TotalActiveRMR>1</TotalActiveRMR>
    <TypeCode>sample string 5</TypeCode>
  </Customer>
  <CustomerBankId>1</CustomerBankId>
  <CustomerBillId>1</CustomerBillId>
  <CustomerCCId>1</CustomerCCId>
  <CustomerComments>sample string 22</CustomerComments>
  <CustomerContactId>1</CustomerContactId>
  <CustomerId>3</CustomerId>
  <CustomerName>sample string 5</CustomerName>
  <CustomerNumber>sample string 4</CustomerNumber>
  <CustomerSiteAddress>sample string 10</CustomerSiteAddress>
  <CustomerSiteId>7</CustomerSiteId>
  <CustomerSystemId>11</CustomerSystemId>
  <DaysToClosed>1</DaysToClosed>
  <EnteredBy>sample string 26</EnteredBy>
  <EquipmentCharge>1</EquipmentCharge>
  <EstimatedLength>1</EstimatedLength>
  <ExpertiseLevel>1</ExpertiseLevel>
  <HolidayHours>1.1</HolidayHours>
  <HolidayRate>1</HolidayRate>
  <InspectionId>1</InspectionId>
  <InvoiceContact>sample string 27</InvoiceContact>
  <InvoiceNumber>1</InvoiceNumber>
  <IsInspection>true</IsInspection>
  <LaborCharge>1</LaborCharge>
  <ManualLabor>true</ManualLabor>
  <MultipleSystems>true</MultipleSystems>
  <Notes>
    <ServiceTicketNote>
      <AccessLevel>1</AccessLevel>
      <CreationDate>2024-12-30T11:36:42.9746341-06:00</CreationDate>
      <IsResolution>true</IsResolution>
      <Note>sample string 3</Note>
      <NoteId>1</NoteId>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <UserCode>sample string 4</UserCode>
    </ServiceTicketNote>
    <ServiceTicketNote>
      <AccessLevel>1</AccessLevel>
      <CreationDate>2024-12-30T11:36:42.9746341-06:00</CreationDate>
      <IsResolution>true</IsResolution>
      <Note>sample string 3</Note>
      <NoteId>1</NoteId>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <UserCode>sample string 4</UserCode>
    </ServiceTicketNote>
  </Notes>
  <OtherCharge>1</OtherCharge>
  <OvertimeHours>1.1</OvertimeHours>
  <OvertimeRate>1</OvertimeRate>
  <PONumber>sample string 31</PONumber>
  <Parts>
    <ServiceTicketPart>
      <FromStock>true</FromStock>
      <Location>sample string 6</Location>
      <LotNumber>sample string 9</LotNumber>
      <PartCode>sample string 3</PartCode>
      <PartDescription>sample string 4</PartDescription>
      <Quantity>1.1</Quantity>
      <Rate>5</Rate>
      <SerialNumber>sample string 8</SerialNumber>
      <ServiceTechCode>sample string 7</ServiceTechCode>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <ServiceTicketPartId>1</ServiceTicketPartId>
      <WarehouseCode>sample string 10</WarehouseCode>
    </ServiceTicketPart>
    <ServiceTicketPart>
      <FromStock>true</FromStock>
      <Location>sample string 6</Location>
      <LotNumber>sample string 9</LotNumber>
      <PartCode>sample string 3</PartCode>
      <PartDescription>sample string 4</PartDescription>
      <Quantity>1.1</Quantity>
      <Rate>5</Rate>
      <SerialNumber>sample string 8</SerialNumber>
      <ServiceTechCode>sample string 7</ServiceTechCode>
      <ServiceTicketNumber>2</ServiceTicketNumber>
      <ServiceTicketPartId>1</ServiceTicketPartId>
      <WarehouseCode>sample string 10</WarehouseCode>
    </ServiceTicketPart>
  </Parts>
  <Priority>sample string 24</Priority>
  <ProblemCode>sample string 18</ProblemCode>
  <RegularHours>1.1</RegularHours>
  <RegularRate>1</RegularRate>
  <RequestedBy>sample string 14</RequestedBy>
  <RequestedByPhone>sample string 15</RequestedByPhone>
  <RequestedByPhoneExt>sample string 16</RequestedByPhoneExt>
  <ResolutionCode>sample string 21</ResolutionCode>
  <RouteCode>sample string 32</RouteCode>
  <ScheduledFor>2024-12-30T11:36:42.9746341-06:00</ScheduledFor>
  <ServiceCompanyCode>sample string 23</ServiceCompanyCode>
  <ServiceCompanyID>1</ServiceCompanyID>
  <ServiceCoordinatorEmployeeId>1</ServiceCoordinatorEmployeeId>
  <ServiceLevelCode>sample string 29</ServiceLevelCode>
  <ServiceTechCode>sample string 20</ServiceTechCode>
  <ServiceTicketGroupId>1</ServiceTicketGroupId>
  <ServiceTicketId>1</ServiceTicketId>
  <Signer>sample string 28</Signer>
  <Site>
    <Address1>sample string 5</Address1>
    <Address2>sample string 6</Address2>
    <Address3>sample string 7</Address3>
    <BranchCode>sample string 3</BranchCode>
    <BusinessName2>sample string 30</BusinessName2>
    <City>sample string 8</City>
    <Comments>sample string 18</Comments>
    <CountryAbbrev>sample string 13</CountryAbbrev>
    <County>sample string 11</County>
    <CrossStreet>sample string 20</CrossStreet>
    <CustomerBillId>29</CustomerBillId>
    <CustomerId>1</CustomerId>
    <CustomerSince>sample string 21</CustomerSince>
    <CustomerSiteId>1</CustomerSiteId>
    <CycleTaxGroupCode>sample string 25</CycleTaxGroupCode>
    <Email>sample string 17</Email>
    <ExternalLink>sample string 22</ExternalLink>
    <ExternalSerialNumber>sample string 23</ExternalSerialNumber>
    <ExternalVersionNumber>sample string 24</ExternalVersionNumber>
    <Fax>sample string 16</Fax>
    <GSTTaxExemptNum>sample string 27</GSTTaxExemptNum>
    <Inactive>true</Inactive>
    <IsCommercial>true</IsCommercial>
    <MapCode>sample string 19</MapCode>
    <Phone1>sample string 14</Phone1>
    <Phone2>sample string 15</Phone2>
    <SiteName>sample string 4</SiteName>
    <SiteNumber>sample string 28</SiteNumber>
    <State>sample string 9</State>
    <TaxExemptNum>sample string 26</TaxExemptNum>
    <TaxGroupCode>sample string 2</TaxGroupCode>
    <Zip>sample string 10</Zip>
    <ZipExt>sample string 12</ZipExt>
  </Site>
  <SiteName>sample string 6</SiteName>
  <State>sample string 9</State>
  <SubCustomerSiteId>1</SubCustomerSiteId>
  <SubProblemCode>sample string 19</SubProblemCode>
  <System>
    <AlarmAccount>sample string 17</AlarmAccount>
    <AlarmCompanyCode>sample string 18</AlarmCompanyCode>
    <CSCustomerSystemId>1</CSCustomerSystemId>
    <CSPhone>sample string 34</CSPhone>
    <ContractFormCode>sample string 13</ContractFormCode>
    <ContractNumber>sample string 14</ContractNumber>
    <ContractStartDate>sample string 20</ContractStartDate>
    <CustomerId>1</CustomerId>
    <CustomerName>sample string 3</CustomerName>
    <CustomerNumber>sample string 2</CustomerNumber>
    <CustomerSiteId>4</CustomerSiteId>
    <CustomerSystemId>1</CustomerSystemId>
    <CyclePOExpire>sample string 22</CyclePOExpire>
    <CyclePONumber>sample string 21</CyclePONumber>
    <DuressPassword>sample string 30</DuressPassword>
    <EmergencyContacts>
      <CustomerSystemCallList>
        <AllowAlarmResolution>true</AllowAlarmResolution>
        <AllowSystemChanges>true</AllowSystemChanges>
        <ContactName>sample string 4</ContactName>
        <CustomerSystemCallListId>1</CustomerSystemCallListId>
        <CustomerSystemId>2</CustomerSystemId>
        <EMail>sample string 9</EMail>
        <Extension>sample string 8</Extension>
        <Fax>sample string 10</Fax>
        <HomePhone>sample string 5</HomePhone>
        <Instructions>sample string 14</Instructions>
        <KeyHolder>true</KeyHolder>
        <MobilePhone>sample string 6</MobilePhone>
        <Pager>sample string 11</Pager>
        <Passcode>sample string 13</Passcode>
        <Relation>sample string 16</Relation>
        <Sequence>15</Sequence>
        <Title>sample string 3</Title>
        <UserNumber>sample string 12</UserNumber>
        <VerifyPasscode>true</VerifyPasscode>
        <WorkPhone>sample string 7</WorkPhone>
      </CustomerSystemCallList>
      <CustomerSystemCallList>
        <AllowAlarmResolution>true</AllowAlarmResolution>
        <AllowSystemChanges>true</AllowSystemChanges>
        <ContactName>sample string 4</ContactName>
        <CustomerSystemCallListId>1</CustomerSystemCallListId>
        <CustomerSystemId>2</CustomerSystemId>
        <EMail>sample string 9</EMail>
        <Extension>sample string 8</Extension>
        <Fax>sample string 10</Fax>
        <HomePhone>sample string 5</HomePhone>
        <Instructions>sample string 14</Instructions>
        <KeyHolder>true</KeyHolder>
        <MobilePhone>sample string 6</MobilePhone>
        <Pager>sample string 11</Pager>
        <Passcode>sample string 13</Passcode>
        <Relation>sample string 16</Relation>
        <Sequence>15</Sequence>
        <Title>sample string 3</Title>
        <UserNumber>sample string 12</UserNumber>
        <VerifyPasscode>true</VerifyPasscode>
        <WorkPhone>sample string 7</WorkPhone>
      </CustomerSystemCallList>
    </EmergencyContacts>
    <HasSounder>true</HasSounder>
    <Inactive>true</Inactive>
    <InspectionNotes>sample string 25</InspectionNotes>
    <InvoiceDescriptionId>1</InvoiceDescriptionId>
    <JobCode>sample string 12</JobCode>
    <KeyNumber>sample string 31</KeyNumber>
    <KeypadCode>sample string 32</KeypadCode>
    <KeysOnFile>true</KeysOnFile>
    <LastInspectionDate>sample string 23</LastInspectionDate>
    <Memo>sample string 11</Memo>
    <Months>1</Months>
    <NextInspectionDate>sample string 24</NextInspectionDate>
    <OkToIncrDate>sample string 27</OkToIncrDate>
    <PORequired>true</PORequired>
    <PanelLocation>sample string 10</PanelLocation>
    <PanelPhone>sample string 33</PanelPhone>
    <PanelTypeCode>sample string 9</PanelTypeCode>
    <RecurLines>
      <CustomerRecurring>
        <BillCycle>sample string 6</BillCycle>
        <BillOnDay>19</BillOnDay>
        <BranchCode>sample string 22</BranchCode>
        <CancelledRMRTrackingId>14</CancelledRMRTrackingId>
        <CustomerBillId>2</CustomerBillId>
        <CustomerId>1</CustomerId>
        <CustomerRecurringId>1</CustomerRecurringId>
        <CustomerSiteId>3</CustomerSiteId>
        <CustomerSystemId>4</CustomerSystemId>
        <CycleAmount>18</CycleAmount>
        <CycleEndDate>sample string 9</CycleEndDate>
        <CycleStartDate>sample string 8</CycleStartDate>
        <InvoiceItemMemo>sample string 21</InvoiceItemMemo>
        <IsCancelled>true</IsCancelled>
        <ItemCode>sample string 5</ItemCode>
        <JobCode>sample string 13</JobCode>
        <LastCycleDate>sample string 10</LastCycleDate>
        <LastRateIncrease>sample string 15</LastRateIncrease>
        <MasterAccountCode>sample string 17</MasterAccountCode>
        <MasterItemCode>sample string 16</MasterItemCode>
        <MonthlyAmount>7</MonthlyAmount>
        <NextCycleDate>sample string 11</NextCycleDate>
        <PendingAmt>12</PendingAmt>
        <RMRReasonCode>sample string 23</RMRReasonCode>
        <RMRTrackingComments>sample string 24</RMRTrackingComments>
        <UserCode>sample string 25</UserCode>
        <UserDescription>sample string 20</UserDescription>
      </CustomerRecurring>
      <CustomerRecurring>
        <BillCycle>sample string 6</BillCycle>
        <BillOnDay>19</BillOnDay>
        <BranchCode>sample string 22</BranchCode>
        <CancelledRMRTrackingId>14</CancelledRMRTrackingId>
        <CustomerBillId>2</CustomerBillId>
        <CustomerId>1</CustomerId>
        <CustomerRecurringId>1</CustomerRecurringId>
        <CustomerSiteId>3</CustomerSiteId>
        <CustomerSystemId>4</CustomerSystemId>
        <CycleAmount>18</CycleAmount>
        <CycleEndDate>sample string 9</CycleEndDate>
        <CycleStartDate>sample string 8</CycleStartDate>
        <InvoiceItemMemo>sample string 21</InvoiceItemMemo>
        <IsCancelled>true</IsCancelled>
        <ItemCode>sample string 5</ItemCode>
        <JobCode>sample string 13</JobCode>
        <LastCycleDate>sample string 10</LastCycleDate>
        <LastRateIncrease>sample string 15</LastRateIncrease>
        <MasterAccountCode>sample string 17</MasterAccountCode>
        <MasterItemCode>sample string 16</MasterItemCode>
        <MonthlyAmount>7</MonthlyAmount>
        <NextCycleDate>sample string 11</NextCycleDate>
        <PendingAmt>12</PendingAmt>
        <RMRReasonCode>sample string 23</RMRReasonCode>
        <RMRTrackingComments>sample string 24</RMRTrackingComments>
        <UserCode>sample string 25</UserCode>
        <UserDescription>sample string 20</UserDescription>
      </CustomerRecurring>
    </RecurLines>
    <RenewalMonths>1</RenewalMonths>
    <RouteId>1</RouteId>
    <SecTransmissionFormatId>1</SecTransmissionFormatId>
    <SecondaryAccount>sample string 35</SecondaryAccount>
    <SecondaryPanelTypeId>1</SecondaryPanelTypeId>
    <ServiceCompanyCode>sample string 19</ServiceCompanyCode>
    <ServiceCompanyId>1</ServiceCompanyId>
    <ServiceLevelCode>sample string 16</ServiceLevelCode>
    <ServiceLevelId>1</ServiceLevelId>
    <SiteAddress>sample string 5</SiteAddress>
    <SitePhone>sample string 6</SitePhone>
    <SitePhone2>sample string 7</SitePhone2>
    <SystemCode>sample string 8</SystemCode>
    <SystemComments>sample string 26</SystemComments>
    <SystemCustomer>
      <BalanceDue>1</BalanceDue>
      <BlanketPO>sample string 10</BlanketPO>
      <BlanketPOExpire>sample string 11</BlanketPOExpire>
      <BranchCode>sample string 17</BranchCode>
      <CollectionStatusCode>sample string 6</CollectionStatusCode>
      <CustomerBillPrimary>
        <Address1>sample string 5</Address1>
        <Address2>sample string 6</Address2>
        <Address3>sample string 7</Address3>
        <BillName>sample string 4</BillName>
        <BranchCode>sample string 19</BranchCode>
        <BusinessName2>sample string 20</BusinessName2>
        <City>sample string 8</City>
        <CountryAbbrev>sample string 13</CountryAbbrev>
        <County>sample string 11</County>
        <CustomerBillId>1</CustomerBillId>
        <CustomerId>2</CustomerId>
        <Email>sample string 17</Email>
        <EmailInvoices>true</EmailInvoices>
        <Fax>sample string 16</Fax>
        <Inactive>true</Inactive>
        <IsCommercial>true</IsCommercial>
        <IsPrimary>true</IsPrimary>
        <Phone1>sample string 14</Phone1>
        <Phone2>sample string 15</Phone2>
        <State>sample string 9</State>
        <Zip>sample string 10</Zip>
        <ZipExt>sample string 12</ZipExt>
      </CustomerBillPrimary>
      <CustomerGroupID>1</CustomerGroupID>
      <CustomerId>1</CustomerId>
      <CustomerName>sample string 3</CustomerName>
      <CustomerName2>sample string 20</CustomerName2>
      <CustomerNumber>sample string 2</CustomerNumber>
      <CustomerRelationCode>sample string 22</CustomerRelationCode>
      <CustomerSince>sample string 16</CustomerSince>
      <FullNameAndNumber>sample string 23</FullNameAndNumber>
      <Group2Code>sample string 19</Group2Code>
      <GroupCode>sample string 18</GroupCode>
      <IsMaster>true</IsMaster>
      <LastStatementDate>sample string 13</LastStatementDate>
      <MasterAccountBilling>true</MasterAccountBilling>
      <MasterAccountCode>sample string 21</MasterAccountCode>
      <NoCollections>true</NoCollections>
      <NoLateFees>true</NoLateFees>
      <NoStatements>true</NoStatements>
      <OkToIncreaseDate>sample string 14</OkToIncreaseDate>
      <OldCustomerNumber>sample string 12</OldCustomerNumber>
      <PrintCycleInvoices>true</PrintCycleInvoices>
      <PrintSiteOnInvoices>true</PrintSiteOnInvoices>
      <PrintStatements>true</PrintStatements>
      <RollUpRecurring>true</RollUpRecurring>
      <SalespersonCode>sample string 7</SalespersonCode>
      <StatementBalance>15.1</StatementBalance>
      <StatusCode>sample string 4</StatusCode>
      <TaxExemptNum>sample string 9</TaxExemptNum>
      <TermCode>sample string 8</TermCode>
      <TotalActiveRAR>1</TotalActiveRAR>
      <TotalActiveRMR>1</TotalActiveRMR>
      <TypeCode>sample string 5</TypeCode>
    </SystemCustomer>
    <SystemPassword>sample string 29</SystemPassword>
    <SystemSite>
      <Address1>sample string 5</Address1>
      <Address2>sample string 6</Address2>
      <Address3>sample string 7</Address3>
      <BranchCode>sample string 3</BranchCode>
      <BusinessName2>sample string 30</BusinessName2>
      <City>sample string 8</City>
      <Comments>sample string 18</Comments>
      <CountryAbbrev>sample string 13</CountryAbbrev>
      <County>sample string 11</County>
      <CrossStreet>sample string 20</CrossStreet>
      <CustomerBillId>29</CustomerBillId>
      <CustomerId>1</CustomerId>
      <CustomerSince>sample string 21</CustomerSince>
      <CustomerSiteId>1</CustomerSiteId>
      <CycleTaxGroupCode>sample string 25</CycleTaxGroupCode>
      <Email>sample string 17</Email>
      <ExternalLink>sample string 22</ExternalLink>
      <ExternalSerialNumber>sample string 23</ExternalSerialNumber>
      <ExternalVersionNumber>sample string 24</ExternalVersionNumber>
      <Fax>sample string 16</Fax>
      <GSTTaxExemptNum>sample string 27</GSTTaxExemptNum>
      <Inactive>true</Inactive>
      <IsCommercial>true</IsCommercial>
      <MapCode>sample string 19</MapCode>
      <Phone1>sample string 14</Phone1>
      <Phone2>sample string 15</Phone2>
      <SiteName>sample string 4</SiteName>
      <SiteNumber>sample string 28</SiteNumber>
      <State>sample string 9</State>
      <TaxExemptNum>sample string 26</TaxExemptNum>
      <TaxGroupCode>sample string 2</TaxGroupCode>
      <Zip>sample string 10</Zip>
      <ZipExt>sample string 12</ZipExt>
    </SystemSite>
    <TransmissionFormatId>1</TransmissionFormatId>
    <ULGradeId>1</ULGradeId>
    <WarrantyCode>sample string 15</WarrantyCode>
    <WarrantyDate>sample string 28</WarrantyDate>
  </System>
  <SystemCode>sample string 13</SystemCode>
  <TaxTotal>1</TaxTotal>
  <TicketNumber>1</TicketNumber>
  <TicketStatus>sample string 1</TicketStatus>
  <TicketStatusName>sample string 2</TicketStatusName>
  <TripCharge>1</TripCharge>
  <UserCode>sample string 30</UserCode>
</ServiceTicket>