| Name | Description | Type | Additional information |
|---|---|---|---|
| CustomerId |
Foreign key from AR_Customer table |
integer |
None. |
| CustomerNumber |
Customer_Number field from the AR_Customer table |
string |
None. |
| CustomerName |
Customer_Name field from the AR_Customer table |
string |
None. |
| CustomerSiteId |
Foreign key from AR_Customer_System table |
integer |
None. |
| CustomerSystemId |
Foreign key from AR_Customer_System table |
integer |
None. |
| TicketStatus |
CL = Closed, DP = Dispatched, IP = In Progress, OP = Open, RS = Resolved, SC = Scheduled |
string |
None. |
| TicketNumber |
Service Ticket Number |
integer |
None. |
| AlarmAccount |
Alarm_Account field from the AR_Customer_System table |
string |
None. |
| ServiceTechCode |
Value of Employee_Code from SY_Employee table referenced by the SV_Service_Tech table; list of valid options can be retrieved from GET: api/servicetech |
string |
None. |
| ServiceCompanyCode |
Value from SV_Service_Company table; Provider of Service for this System; list of valid options can be retrieved from GET: api/servicecompany |
string |
String length: inclusive between 0 and 25 |
| ServiceCompanyId |
Value from SV_Service_Company table; Provider of Service for this System; list of valid options can be retrieved from GET: api/servicecompany |
integer |
None. |
| ProblemCode |
From AR_Customer table |
string |
None. |
| ResolutionCode |
From SV_Resolution table |
string |
None. |
| Priority |
Foreign key from SS_Priority table corresponding to Low, Medium, High, or Critical; defaults to Medium is not supplied |
string |
None. |
| ServiceLevelCode |
Value from SV_Service_Level table; list of valid options can be retrieved from GET: api/servicelevel |
string |
String length: inclusive between 0 and 25 |
| ScheduledForStartDate | date |
None. |
|
| ScheduledForEndDate | date |
None. |
|
| CreatedStartDate | date |
None. |
|
| CreatedEndDate | date |
None. |
|
| ClosedDate | date |
None. |
|
| State | string |
None. |
|
| DispatchId | integer |
None. |