ServiceTicketDispatch

Sedona internal autonumber for the Dispatch record (SV_Service_Ticket_Dispatch table)

Sedona internal autonumber for the Service Ticket record (SV_Service_Ticket table)

Employee_Code from SY_Employee table; cannot change the Service Tech (must cancel and add new)

Value from SV_Resolution table; defaults to N/A if not supplied; Required if DepartureTime is set

Optional note that gets added to Service Ticket Notes upon resolution (do not set unless ResolvesTicket is true), limited to 1024 characters

Access Level for ResolutionNote; allowed values: 1 = viewed by all, including customers, 2 = viewed by office users, 3 = highest level of security; Defaults to 2

Scheduled date/time for the apppointment; for example, "2015-01-01 08:00:00"

Only used when useUtcOffset is set to "1" in the web.config file

Actual dispatch date/time; for example, "2015-01-01 13:00:00"

Actual arrival date/time; for example, "2015-01-01 14:00:00"; updates Ticket Status to "IP"

Actual departure date/time; for example, "2015-01-01 15:00:00"; Required if ResolutionCode is set; GoBack or ResolvesTicket must be true

Estimated length of the appointment in minutes (i.e. 30, 60, etc.), zero if not supplied

Does the dispatch resolve the service ticket? Defaults to false is not supplied; if DepartureTime is set and this is the only Dispatch record, either ResolvesTicket or GoBack must be true; updates Ticket Status to "RS"

Does a technician need to return? Defaults to false is not supplied; if DepartureTime is set and this is the only Dispatch record, either ResolvesTicket or GoBack must be true; updates Ticket Status to "GB"

The user making this change; defaults to UserCode value from config file if not set explicitly

Defaults to False if not supplied

Business name for the AR_Customer_Site table

Full Site Address (address1 city, state zip)